Energy Data Analyst II

The successful candidate will work in a fun team environment that supports implementation projects and ongoing support. An essential part of this position is supporting customers to set up online accounts and managing the collection of the data and delivery processes. Primary duties will be managed in help desk environment and proprietary systems.

Desired Skills & Experience

  • Bachelor’s Degree OR equivalent work experience required
  • 1-3 years working with Energy Data in consulting, analysis, benchmarking, procurement Markets
  • Strong working experience with MS Excel, and basic knowledge of big-data analysis
  • Must demonstrate strong experience with Microsoft Office (excel, word, powerpoint). Experience working with Database technology (Access / SQL) a plus
  • Strong attention to detail and high degree of speed and accuracy
  • Should possess aptitude to learn new technologies with strong flexibility and adaptability to the changing work environments
  • Excellent verbal and written communications skills are a must and well organized and the ability to self-manage and work with minimal guidance
  • Must have solid analytical skills and goal oriented
  • Energy industry experience a plus
  • Energetic team player that can work with minimal direction in startup environment

Roles and Responsibilities

  • Own and manage the system setup for new customers
  • Support project managers with standard implementation tasks and miscellaneous project support
  • Support the delivery process to ensure all deliveries are successful
  • Provide recommendations for process improvements and product enhancements
  • Assist with the timely closing of help desk tickets and ensuring positive customer satisfaction
  • Analyze support tickets to ensure proper routing to development team and accurate requirements are requested and met
  • Support the organization of provided accounts, project reports, and other key tasks to facilitate
  • implementation and support processes
  • Provide support for creating and updating documentation for customer support
  • Set and achieve weekly goals
  • This candidate must be energetic, highly motivated, and possess ability to learn quickly in fast paced environment.

Compensation

  • Salary commensurate with experience | No relocation assistance offered | No work-visa sponsorships
  • Opportunities for fast advancement include project management, account management, tier 2 support, &/or sales engineering.
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