Energy Data Analyst I

Atlanta, Georgia

Job Description

The successful candidate will work in a fun team environment that supports implementation projects and ongoing support. An essential part of this position is supporting customers to set up online accounts and managing the collection of the data and delivery processes. Primary duties will be managed in help desk environment and proprietary systems.

Desired Skills & Experience

  • Bachelor’s Degree OR equivalent work experience required
  • 0-1 years working with clients to provide client service/technical support
  • Must demonstrate strong experience with Microsoft Office (excel, word, powerpoint). Experience working with Database technology (Access / SQL) a plus
  • Strong attention to detail and high degree of speed and accuracy
  • Should possess aptitude to learn new technologies with strong flexibility and adaptability to the changing work environments
  • Excellent verbal and written communications skills are a must and well organized and the ability to self-manage and work with minimal guidance
  • Must have solid analytical skills and goal oriented
  • Energy industry experience a plus
  • Energetic team player that can work with minimal direction in startup environment

Roles and Responsibilities

  • Gather customer requirements and develop a plan to execute projects on time and within budget constraints
  • Manage the quality assurance process surrounding the life cycle of expected accounts until delivery
  • Develop, improve and maintain processes surrounding customer acceptance of delivered Urjanet data
  • Coordinate with the Chennai, India team to ensure that Service Level Agreements (SLAs) are met, and data deliveries are on schedule and in compliance with quality standards
  • Provide recommendations for process and product roadmap enhancements and feature requests
  • Manage standard and custom customer projects
  • Provide support to project managers with standard implementation and miscellaneous tasks
  • Assist with timely closing of help desk tickets, including the source cause of issues, and present the source cause to key stakeholders of the project to ensure positive customer satisfaction
  • Provide support in connection with expected accounts, project reports and other key tasks to facilitate implementation
  • Develop KPI reports and metrics, and prepare documentation to support customer processes
  • Set, achieve and report updates against weekly goals
  • This candidate must be energetic, highly motivated, and possess ability to learn quickly in fast paced environment.

Compensation

  • Salary commensurate with experience | No relocation assistance offered | No work-visa sponsorships
  • Opportunities for fast advancement include project management, account management, tier 2 support, &/or sales engineering.
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